As we pass the 12th anniversary of the September 11th attacks that killed almost 3,000 people, a lot of people and companies had shown their support for those affected through their actions and through social media. Many companies like AT&T shared their thoughts and messages through social media updates. While its great to show your …
Google recently released a new feature for gmail to help fight the uncontrollable inbox that everyone seems to find themselves fighting with. Many people create rules and filters in Outlook or Gmail that move specific types of emails into specific folders and marks them as read or important. Now Gmail tabs are worrying email marketers on …
Read more “Gmail Tabs are Worrying Email Marketers: Avoid the Promotions Tab”
Facebook has released an update of page insights which changes the reporting metrics slightly, but completely overhauls the user interface. I can tell you now, it’s pretty awesome! Facebook insights would give you great information on how your posts are doing along with your page likes, but the interface itself was a bit clunky and …
UPDATE: Since writing this post it’s been reported that Rolling Stone Magazine has seen a 20% increase in sales in their August release featuring Dzhokhar Tsarnaev. Although I’m not suprised at the uptick, I’m surprised it has been so drastic especially with major retailers such as Tedeschi Food Stores, Roche Bros. groceries, Stop & Shop, …
Read more “Dzhokhar Tsarnaev featured on Rolling Stone Cover – How to Recover a PR Nightmare”
On June 20th Facebook’s Instagram released a new update to their iOS and Android app which included the ability to record video to share through Instagram. This isn’t a surprising move since Twitter’s app Vine has really taken off in the content sharing medium. This is truly turning into a very active battle of Instagram …
Last week Apple held their annual developers conference releasing teasers of their new hardware and software innovations they have been working on. Of course, of the of most coveted and exciting releases is their mobile phone OS update iOS7. I was able to install iOS 7 onto my iPhone 5 and it’s actually working very …
Everyone screws up. It happens, and even I’ve had major screw ups in my professional career. People make mistakes and that is just the way of life. Just as important as the mistake that is made, is how you recover from it. When all eyes are watching you recover, you really need to take a …
Read more “Damage Control: How To Recover from Kitchen Nightmares”
One of the goals I set when joining TimeTrade was to increase our social footprint through Twitter, Facebook, Google+ and our Blog. At the time we were very low on Twitter followers, and just over 100 likes on our Facebook page. Our Google+ page didn’t exist yet either, but hey, it’s a new network. In this …
A poor experience with Dunkin’ Donuts turns into great customer service. I got to see first hand how Dunkin’ Donuts retains customers with social media. Last weekend I went up to New Hampshire to purchase fireworks with my father. We stopped by a Dunkin Donuts to order a Medium Ice Coffee – Cream Only and …
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I’m currently researching referral and gamification partners to help spice up engagement with my company’s product with our users. Whatever your opinion is on salespeople you need to put that aside when you’re done doing your research and finally talk to a few of them. What I had come to find was all the salespeople …